The following are the steps needed in order to have an STM Technician remote control your local computer.
1. When you are speaking with the technician he will have you visit the following website: http://connect.stmsupport.com
2. Once at the site, the technician will give you an invitation code
3. Enter code and press join
4. Once you click join you will see this message
5. If you are prompted to “Run” or “Open” anything, please click on “Run”, “Yes” or “Allow”. This is dependent on the web browser you are using.
6. Once you allow the program to run you will be connected to an STM technician within a few seconds.