This article will outline the use of our Barracuda spam filter. All emails go through this system, and any spam that is detected will be blocked. This is an effective tool for weeding out spam, but it isn’t fool-proof. If you have an email you need to block, but the Barracuda doesn’t automatically do it for you, this atricle will show you how to do that. On the other hand, if you have an email address that is caught by our filter, but you know for certain that it is a legitimate contact, you can also do this with the help of this article     .

First thing you want to do is log into the website: https://barracuda.stmsupport.com

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When you log in, you will see a webpage similar to this:

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In this first page, you have access to your list of quarantined messages. This is the same list of messages that you receive in your daily Spam Quarantine Summary email.

In this list, you have a few options for each message. Deliver, Whitelist, and Delete.

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Deliver: When selecting Deliver for a message, the message will be delivered to your inbox, but only the selected message. Future messages from the same sender will still continue to be quarantined.

Whitelist: When selecting Whitelist, the Barracuda will whitelist the email that the message was sent from, and all future emails will bypass the spam filter.

Delete: When selecting Delete, the message will be removed from your quarantine, and you will not be able to retrieve the message any longer. Any messages that are in the quarantine for longer than 30 days will be deleted automatically.

If you would like to manually whitelist emails, or completely block an email, you can also do this. To do so, navigate to the Preferences tab, then select Whitelist/Blocklist

On this page, you have two sections:

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Allowed Email Addresses and Domains (Whitelist) – If you would like to whitelist an email address or a domain, you can do so in this section. Simply type in the email address (example@example.com) or domain (example.com) and click Add.

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Blocked Email Addresses and Domains (Blocklist) – If you would like to block an email address or a domain, you can do so in this section. Simply type in the email address (example@example.com) or domain (example.com) and click Add.

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This covers the features that you have access to in this website. If you have any questions, or if you would like us to whitelist/blocklist any email address or domain, please feel free to shoot us an email to help@stmsupport.com.