How to use FileNest Drive

FileNest Drive allows you to access all the files that you have in your FileNest server like you work with files in Windows Download FileNest Drive from http://stmsupport.com/filenest/FileNestDriveSetup.exe Click the file you just downloaded to run it Click Next Click Install Click Finish Fill in your server URL with the URL provided to you by […]

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Sharing Files with FileNest

Log into your FileNest website using the information provided to you by STM. Locate the folder you want to share Click on a folder entry (either check box, or outside the name) and click the share icon. When Share action is clicked, a dialog that will displayed with the shared URL. Also, you have options […]

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How to access and use the Barracuda Spam Filter

This article will outline the use of our Barracuda spam filter. All emails go through this system, and any spam that is detected will be blocked. This is an effective tool for weeding out spam, but it isn’t fool-proof. If you have an email you need to block, but the Barracuda doesn’t automatically do it […]

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Setting up a FileNest Folder Backup

Click on the FileNest icon on the Desktop In the bottom corner of the taskbar, find the Filenest icon and right click it. To setup folders to backup by the sync app, open the sync app menu and select “More Options” and “Backup and Other Settings”. To add a new backup folder, select the Backup […]

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Setting up the File Nest Sync and adding Network Folders

Click on the FileNest icon on the Desktop. The following window will be displayed. Put in your FileNest site in the first field, and then the next field use your STM provided credentials. If you need either of these pieces of information, please contact STM at 704-334-7893 or help@stmsupport.com Click Connect Right click on the […]

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How to create guest accounts and share files in Cloudfiles

How to create guest accounts and share files Log into Cloudfiles at the following address: Https://Cloudfiles.stmsupport.com:510  Username: fcshare001\username Password: This is the same password you use to log into our servers. Basic Information: There are a few ways you can share files with people outside of your organization in Cloudfiles.  In this tutorial, we will […]

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Citrix control panel

Please note the little black tab at the top of the screen.  This tab contains a control panel for the Citrix window.  If you click on it, you will be presented with the following menu: The functionality of the buttons is detailed below: The home button will minimize the Ctirix window to your taskbar, and […]

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How to restart a VDI Desktop

1. Right click on the VDI icon, select restart: 2. This will restart the VDI machine, and this usually takes about 2-4 minutes: 3.You will see a spinning icon indicating that the desktop is being restarted and you will need to wait   4. Once the desktop has finished restarting the icon will change showing […]

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How to change your STM Cloud Password

1. Open a web browser and navigate to https://remotemail.stmsupport.com/owa 2. Sign in using your existing credentials 3. Click on the “Options” button on the top right corner and choose “Change your password.” 4. Enter in your current password and new password, then click “Save.” 5. Once complete, you will see the following message.  Your new password takes […]

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Printer Troubleshooting

      Printer Troubleshooting If you are having problems printing, there are a couple quick steps you can take to either resolve the issue, or provide sufficient information for a technician to assist in a quick resolution. The first thing you should do is open “Devices and Printers”: You should be presented with the following window.  Locate […]

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