STM Support Level Breakdown (SLA)

Level 1 Expected Response Time – Less than 8 Business hours This is the initial support level responsible for basic customer issues.  Level 1 incidents have a minimal effect on your daily work, and are usually nothing more than a nuisance or annoyance. Examples are: –     Sound not working on a desktop. –     Creation of […]

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How to get Remote Support from STM

The following are the steps needed in order to have an STM Technician remote control your local computer. 1.  When you are speaking with the technician he will have you visit the following website: http://connect.stmsupport.com 2. Once at the site, the technician will give you an invitation code 3. Enter code and press join 4. Once […]

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