How to change your password via Outlook Web Access

Log into outlook web access. Click on the gear icon and then choose options: Expand “General” and then click “My Account”: Choose “Change Your Password” near the bottom right: Fill in the current password and the new password fields, and then click save: Video Instructions:

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STM Support Level Breakdown (SLA)

Level 1 Expected Response Time – Less than 8 Business hours This is the initial support level responsible for basic customer issues.  Level 1 incidents have a minimal effect on your daily work, and are usually nothing more than a nuisance or annoyance. Examples are: –     Sound not working on a desktop. –     Creation of […]

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How to get Remote Support from STM

The following are the steps needed in order to have an STM Technician remote control your local computer. 1.  When you are speaking with the technician he will have you visit the following website: http://connect.stmsupport.com 2. Once at the site, the technician will give you an invitation code 3. Enter code and press join 4. Once […]

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